Long Range Plan - June 2012, revised March 2015 - Executive Summary

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For several years the Board and administrative staff of the Coeur d’Alene Public Library have realized the need for an updated Long Range Plan in order to develop long and short term strategies for delivering and improving services to Coeur d’Alene citizens. The Board established a Planning Sub-Committee made up of Board members and library administration. The Idaho Commission for Libraries North Idaho consultant, Jan Wall, assisted by facilitating the Board and library administration and then the library staff through an exercise to identify strengths, weaknesses, opportunities, and threats (SWOT).

From the information gathered in these sessions, common themes emerged with focus on customer service being paramount.

The Coeur d’Alene Library Board of Trustees’ long range plan represents the culmination of analysis of patron, staff, and community feedback. This plan describes a long-term vision to guide the development of library services in Coeur d’Alene.